Refunds

The short version

The free plan costs nothing, so there is nothing to refund. If you pay for Comport Pro, your first paid period is covered by a 14-day money-back guarantee. After that you can cancel any time and keep access to the end of the period you already paid for.

Your first paid period

If you are not happy within 14 days of your first Pro charge, email support@comport.app and we will refund that charge in full. You do not need to give a reason.

Renewals

After the first period, a refund covers a renewal only if you were charged in error, if you could not cancel because of a fault on our side, or where the law requires it. Otherwise, cancel before the renewal date and no further charge is taken.

EU and UK customers

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a digital service within 14 days of purchase. Where you asked us to start delivering the service immediately, you may be charged for the part already delivered before you withdraw. We do not make that complicated. Ask, and we will refund the fair amount.

How a refund is paid

• Refunds go back to the original payment method, through our processor (Bachs).
• We issue them promptly; your bank may take 5–10 business days to show the credit.
• Processing fees that our processor does not return are not re-charged to you.

Before you charge back

If something is wrong, tell us first. A chargeback is slower and more expensive for everyone, and we would rather just fix it. Write to support@comport.app.

Related

See how to stop a subscription on the cancellation page. The binding terms live in our Terms.